Empower the heart of your company: your customers. Serve them with our Conversational AI.
With Trobbit, you automate your Customer Service with intelligent conversations at every stage of the process, enhancing the quality of service and increasing customer satisfaction and loyalty.
Efficiently resolve queries, qualify requirements, and facilitate real-time interaction with your service agents, easily and instantly.
Empower your company with Trobbit Conversational AI
What is Conversational Customer Service Trobbit?
It is the powerful combination of Trobbit Chatbot powered with Conversational AI + Knowledge Base + Trobbit Live + Integrated HubSpot CRM.
Trobbit’s Conversational AI is your ideal ally for providing quality service to your customers.
Customer loyalty is built by making them feel important, turning them into loyal ambassadors.
With Trobbit’s intelligent conversations, you empower your customers with timely attention, precise answers, and friendly treatment, ensuring their complete satisfaction.
Strengthen lasting relationships and build a base of loyal customers through exceptional experiences.
What does Trobbit Conversational Customer Service solve?
Currently, Customer Service teams face the following challenges:
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Low availability:
Restricted service hours and limited customer service channels.
With Trobbit: 24/7 Service
High response times:
Deficiency in response speed for a high volume of requests.
With Trobbit: Immediate attention
Neglected customers:
Low availability of human agents due to high operational costs.
With Trobbit: Zero neglected customers
Low quality of information:
Disinformation, inadequate training, and knowledge bases that are hard to access.
With Trobbit: Centralized and high-quality knowledge.
Variable kindness in service:
Low performance caused by multitasking, dissatisfaction, and stress due to high workflow volumes.
With Trobbit: Always friendly and empathetic service.
Unreliable satisfaction measurement:
Poor traceability and tracking tools, apathy from the client in providing information.
With Trobbit: Reliable measurement and traceability.
Benefits of Trobbit for your company
24/7 Platform, Now
Current clients are accustomed to being served at any time: 24/7, 7 days a week, 365 days a year.
Conversational Customer Service
Offer your customers a business that never closes its doors and attends to them immediately, easier, and more personally.
Trobbit is smart
Current customers are smart; they are in control and decide when to connect with your company, always seeking the best customer service.
Conversational Customer Service
It allows you to offer quality customer service through friendly, smart, and problem-solving conversations that guarantee the happiness of your customers.
Trobbit is cost-saving
Your customer service agents should focus on what’s most important: resolving those customer requests that require quality human attention.
Conversational Customer Service
It allows you to reduce costs by resolving those repetitive tasks that consume your service agents’ time and increases your company’s capacity to handle a higher volume of requests.
Trobbit is more time
Time represents the most precious resource for your customers; therefore, they opt for companies that prioritize this fundamental premise.
Conversational Customer Service
It delivers more quality time to your customers and your service team, optimizing their efforts towards high-quality resolution of those requests that require human attention.
How does Trobbit Customer Service work?
Trobbit Chatbot
Engage in friendly and automated conversations with your customers through your website or WhatsApp, providing interactive assistance to answer their queries, automatically qualify their needs, and connect them with your service agents when necessary.
Knowledge base
Build a centralized knowledge base classified by categories, which can grow over time as your customers make inquiries and generate a history that facilitates the continuous training of the Trobbit Chatbot.
Trobbit Live
Allow your customers to connect with your service agents by initiating a live conversation either when they decide to or at key moments during the interaction with the Trobbit Chatbot to ensure their satisfaction.
Integrated HubSpot CRM
Empower your customer service team with comprehensive tracking of conversations with their contacts in HubSpot CRM. Manage their requirements intelligently to improve service quality.
Enhance your company’s customer service quality with Trobbit
Boost your company with the powerful functionalities of Trobbit Conversational Customer Service
24/7 Customer Service Chatbot
How much would it cost your company to have a customer service team available 24/7 to handle live chat and ensure 100% customer satisfaction, without any feeling neglected? A lot of money.
The good news is: it’s not necessary! With Trobbit Chatbot, your company will have the power of an intelligent digital agent at your team’s service, available at all times to provide timely and accurate responses to all customer inquiries in an automated manner.
Friendly Conversations with Artificial Intelligence
Most chatbot solutions on the market don’t allow your customers to have fluid and friendly conversations in their language.
Trobbit is a truly intelligent chatbot that understands language and therefore engages in proactive conversations, in multiple languages, making your customers have an empathetic and pleasant experience while being attended to.
Response to inquiries and FAQs from a knowledge base
Customers interacting with your company require immediate resolution of doubts or additional information about your products or services; likewise, your service agents must have unified and readily available information to provide accurate answers.
Therefore, with Trobbit, you can easily create a knowledge base with various categories of information that can grow over time to enhance response capability.
Smart qualification of requirements
Your customers have diverse needs to be met depending on the type of product or service they’re interested in, and therefore understanding and classifying them is a daily and laborious task for your service agents.
Trobbit allows you to implement conversational flows tailored to your business, and through automated questions, intelligently qualify your customers’ requirements to direct them to the appropriate service agent, thus offering a more agile and quality service.
Evolve your Customer Service with Trobbit’s Intelligent Conversations now!
Capturing requirements without forms
With Trobbit, forget about outdated registration forms for capturing your customers’ requirements.
With the power of Trobbit Conversational Customer Service and in an empathetic and friendly manner, you can capture your customers’ requirements and various contact details for follow-up, such as name, email, and phone number, in an agile and effective way.
Live chat with service agents
Trobbit Live offers your customers a direct conversation channel with your service agents.
Today, customers hold all the power, so when they are ready to interact with your company, your company also needs to be ready for them. With Trobbit Live, you can instantly connect your customers with a service agent when human attention is required to progress in resolving their requirements.
Coming soon
Satisfaction surveys
The quality of your service can improve when you listen to the suggestions and feedback from your customers or allow them to rate their levels of satisfaction.
With Trobbit, you can implement automated conversational satisfaction surveys to obtain feedback on your service, and through statistical reports, measure those variables that allow you to design and implement continuous improvement plans with your team.
Coming soon
Manage requirements with service tickets
Tracking the information of qualified customer requirements is a daily task for your customer service team.
With Trobbit integrated with free HubSpot Services or other ITSM platforms, you have a powerful tool at your disposal to intelligently record and manage your service tickets.
Trobbit works on WhatsApp
Discover the comprehensive power of Trobbit to meet your customers’ needs 24/7 on the world’s most important instant messaging application.
Trobbit not only facilitates the implementation of interactive campaigns and automated conversations but also allows your agents to intervene when artificial intelligence is not enough.
By operating with the official WhatsApp Business API, we ensure the security and protection of your data on this platform recommended for commercial use.
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Soporte Lógico has already automated its customer service with Trobbit
Diego Santacruz – CEO Soporte Lógico
With Trobbit, we plan to implement Lucas Bot, a 24/7 digital assistant for Human Talent to provide direct support to end-users of our Human Information System®️.
Lucas Bot will cater to approximately 500,000 public sector officials and clients’ employees, addressing requests in Payroll and Human Resources.
The goal is for Lucas Bot to become an indispensable tool, resolving daily requests empathetically and immediately on a national scale. This will allow our clients to focus on issues that truly add value to their organizations.
Empower your company with Trobbit Conversational AI
Conversational Marketing
