Success Case Logical Support

Soporte Lógico will venture with Lucas Bot, an expert chatbot in Human Resources

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Solución

  • Servicio al Cliente Trobbit

Objetivos

  • Servicio 24/7
  • Process Automation
  • Reduced Response Time

Canales

  • Website
  • Online Human SaaS®️

Resultados

  • Enhanced Service Quality
  • Boosted Productivity

Success Story of Soporte Lógico with Lucas Bot

With 25 years in the Colombian market, Soporte Lógico Ltda. is a software development, integration, and IT implementation company that also provides IT support services. Their cloud-based HUMANO software provides human resources management services for Colombia.

Description

With Trobbit, we will implement Lucas Bot, an Artificial Intelligence chatbot, expert in Human Resources, available 24 hours a day, 7 days a week, to directly support end users of our Human Information System®, with this, we will serve a population close to 500,000 state employees, who through our clients, present their requests and concerns to the Human Resources departments on various topics related to Payroll and Human Resources.

Thanks to Trobbit’s Lucas Bot and the intelligent conversations it can maintain, it will provide answers to frequently asked questions about each entity’s processes, as well as regulations; additionally, it will support payroll inquiries such as providing pay stubs, vacations, and overall, any information that can be obtained through our system.

What does Soporte Lógico expect from Lucas Bot?

“We want Lucas Bot to become an indispensable aid for our clients, resolving various requests empathetically and immediately, which their users generate nationwide on a daily basis. This will allow them to focus on topics that create value for their organizations, promote well-being for their employees, and be more productive by efficiently using time, freeing themselves from repetitive tasks that will be handled by Lucas Bot and its conversations enhanced with Artificial Intelligence.”

-Diego Santacruz, General Manager of Soporte Lógico.

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